Online Spare Parts Service

Do you have PLAYMOBIL® sets that have missing or broken parts? Or have you acquired a set second hand that has parts missing. With the PLAYMOBIL® Online Spare Parts Service, you can easily order spare parts.

Just select the required spare parts on the product page within the PLAYMOBIL® Online Shop and put them in your Shopping Cart. Or search for spare parts with our Spare Parts Finder, using the 8 digit parts number which can be found within the assembly sheet.

The following shipping and service fees apply:

If you order regular PLAYMOBIL® products and/or direct service accessories, our regular Conditions of Use will apply. The contract is made as soon as we confirm your order, ship the ordered parts and if we do not reject it within two weeks after receiving it.

Please note that only common household quantities may be ordered. Our Spare Part Service is available for end consumers only. This service is not intended for use by traders and the resale of replacement parts is not permitted. This will result in our withdrawal of all contracts with the buyer.

We kindly ask you for your understanding that your online order cannot be combined with an order placed by phone, email, mail or fax, due to logistical reasons.

The PLAYMOBIL® Online Spare Parts Service offers a range of especially popular spare parts. If you need replacements that are not available online, please make an individual enquiry via our contact form. You will need the 8 digit parts number, which can be found within the assembly sheet.


If you do not have the assembly sheet at hand to look for a spare part number, please note that instruction leaflets for PLAYMOBIL® products are available to download here:

Building Instructions